Customer APP Manual
For buyers: shopping, shipping, aftersale and campaign activities (support training / user guidance) Β· Updated 2026-11
APP Overview
1.1 Home layout
| Area | Content & usage |
|---|---|
| Top nav | Fixed Home + swipeable product categories; top-right: language switch (δΈ/EN/Fr) and notification bell (dot = unread; order, logistics and payment updates are pushed to the message center) |
| Search row | π keyword search, π· image search entry |
| Banner carousel | Campaign and recommendation slots: graphic campaign cards (title + description + button) or plain images, tap to open |
| Quick entries | Wheel / Red Packet / Bargain / Deals / Hot / Local warehouse (configured by platform) |
| Product feed | Personalized by browsing and search preferences; refreshes with a new batch each visit |
1.2 Bottom navigation
Home / Category / Cart / Mine: Home & Category for browsing, Cart for checkout, Mine aggregates orders, wallet, addresses, aftersale and settings.
1.3 Language
French by default (DRC users); switch to Chinese or English from the top-right of Home. Product names show translated titles when available (fallback to Chinese).
Registration & Login
2.1 Register
- Β« Mine Β» β Login page β switch to Register
- Enter phone (local or international format) and password (6+ chars)
- Auto-login after registration
2.2 Session
- Session persists; no daily re-login needed
- New phone or cleared data: log in again with the same number β orders and wallet intact
- Forgot password: contact support
2.3 Referral attribution (business logic)
Tap a friend's link β open/download the APP β referral recorded automatically β attribution completed at registration
- Fully automatic, no invite code needed
- Each new user is attributed to one inviter only and cannot be changed after registration
- Once attributed, rewards from their activity go to the inviter
2.4 One phone number, one account
- A phone number (in any format) can only be bound to one account; duplicate registration shows "This phone number is already used by another account"
- If your number is taken by an old account, log in with that account directly or contact customer service
2.5 Phone verification
- When a "Verify phone" banner appears on the Profile page, tap it and a WhatsApp message will be sent to customer service
- Once confirmed by customer service, verification completes; it unlocks all invite-related rewards
2.6 Changing your phone number
- Change it in account info on Β« Mine Β»; after changing, the previous verification is voided and you must verify again (invite rewards resume once verified)
- Number changes are limited within 30 days (the page shows remaining changes); beyond the limit, contact customer service
- New-user eligibility is judged by "verified" numbers: a mistyped number occupies nothing; once a number is verified it belongs to that account and no other account can use it
Search
3.1 Keyword search
- Tap the search box on Home or the product list
- Type a keyword in Chinese/English/French (auto-translated to match supply-chain products)
- Cached products show first; more are pulled from the 1688 supply chain as needed; scroll for more
3.2 π· Image search
- Tap the π· camera icon next to the search box
- Take or choose a clear product photo
- Similar products appear in seconds; browse and order as usual
Better photo = better resultsβ single product, clean background; β‘ no screenshots, blur or glare; β’ whole product, not a close-up.
3.3 Search history
Recent searches (including π· image-search entries) appear at the top of the list; tap to repeat, long-press the area to clear.
First-time translation noteSome newly listed products show the Chinese name first; the translation switches in automatically once ready (first view only, afterwards the translation shows directly).
Product Detail & Ordering
4.1 Product detail page
| Element | Description |
|---|---|
| Price area | USD price + crossed-out market price; in regions with local-currency display a "β local reference price" appears next to it (converted at the listed rate, for reference only); minimum order quantity shown as MOQ |
| Specs | Multi-spec products (color/size) require selecting a spec first |
| Quantity | Defaults to MOQ, manually editable; cannot go below MOQ or above stock |
| Local warehouse tag | Item already in the Kinshasa warehouse β fast delivery after ordering |
| Image translation | Some products support translating Chinese text on product images into your language |
| Reviews | List of reviews from delivered buyers |
4.2 Ordering flow
- Select spec and quantity on the detail page
- Add to cart or Buy now
- Confirm order: check delivery address, items and amount; first order requires adding a delivery address (contact/phone/address)
- Submit and pay β order enters To Ship
CartCart supports combined checkout; quantity changes recalculate live; purchased items auto-clear after ordering; edit or delete individually.
- Payment methods: wallet balance + platform-configured top-up/collection channels + CmPay wallet payment (appears once enabled, see the CmPay chapter)
- Pay password: when enabled by the platform, paying orders with wallet balance requires a 6-digit pay password (first payment guides setup β see Pay password)
- International freight: the Β« Pay freight Β» button on an order shows no amount β the actual freight is shown live in the payment confirmation dialog; trust that amount
- Check for updates: at the bottom of Β« Mine Β» you can see the current version and check for updates in one tap
- Wallet: Β« Mine β Wallet Β» shows balance and full transaction history; campaign rewards arrive with labeled entries (wheel reward, bargain reward, red packet received, red packet share reward, transfer-related) for easy checking
- Top-up: choose a method on the wallet page and follow instructions; balance arrives after payment
- Product amount and shipping fees are itemized on each order detail
Products travel from China to Kinshasa via two channels: air (fast, pricier) and sea (slow, cheaper). After paying for products, the order enters βPending shipping feeβ β choose a shipping method and pay the international fee, then packages start moving.
| Method | Lead time (ref.) | Best for |
|---|---|---|
| βοΈ Air | days | urgent, light, high-value |
| π’ Sea | months | bulky, not urgent, cost-sensitive |
| βοΈ Mixed | staggered | part by air first + rest by sea |
Top-up & Wallet
5.1 Wallet & history
- Β« Mine β Wallet Β» shows balance and full transaction history; rewards arrive with labeled entries (wheel reward, bargain reward, red packet received, red packet share reward, transfer-related, etc.)
- Wallet balance pays directly for product amounts and shipping fees; both are itemized on each order detail
5.2 Top-up methods
- Tap Β« Top-up Β» on the wallet page to choose: offline top-up (pay at store) / voucher top-up (transfer then upload the voucher, credited after review) / online top-up (appears automatically once enabled, credited after payment) β see the page for what is currently offered
5.3 Offline top-up (pay at store)
- Choose the offline method β the page shows the store address (copyable)
- Tap the map icon to open Google Maps and navigate by store name + address
- Pay the store staff β enter the amount as instructed and submit β credited after store confirmation
5.4 Top-up fees
- Some top-up methods charge a percentage fee (see the live hint after selecting a method)
- The page shows the Β« credited Β» amount live: credited = amount paid minus this method's fee β check it before submitting
- Top-up history shows the paid amount and fee of each record
5.5 Local-currency top-up (enabled regions)
- In enabled regions the top-up page offers a currency switch: enter the local amount, converted automatically at your country's listed rate
- The page shows the credited amount after conversion β confirm before submitting
5.6 Pay password
- When enabled by the platform, paying orders with wallet balance requires a 6-digit pay password (third-party payments and freight top-ups are not affected)
- First use guides setup (requires your login password); keep it safe
- Too many wrong attempts locks it temporarily β wait and retry; contact support to reset a forgotten password
Shipping Methods
How fees are calculated
- Based on actual weighed weight and cargo nature matched against fee rules (battery/special natures may add cost or be air-restricted)
- The selection page lists the fee per method transparently
- Some products only support certain methods β unavailable options are filtered out
Mixed shipping grouping
Choosing Mixed and paying groups packages into air/sea batches β each ships, arrives and is delivered independently. That is the source of staggered arrivals.
Method locks after payment
Once the international fee is paid, the shipping method cannot change (packages are grouped accordingly). Confirm timing needs before choosing.
Arrival, Delivery & Pickup
7.1 Batch delivery flow
Packages arrive at the Kinshasa warehouse one by one (order moves to Partially arrived) β for each arrived batch you can pay its delivery fee β warehouse creates a dispatch task and assigns a driver β the driver contacts you and delivers β next batch repeats β order completes when all batches are done
- No waiting for everything: air items can be delivered first while sea items are still in transit β the key benefit of mixed shipping
- The Delivery progress card shows each batch: arrived / pending fee / delivering / received, plus waybill numbers and weights
- Drivers usually call before departure β keep your phone reachable
- Driver completion is recorded in the order logistics timeline
7.2 Store pickup
- Pickup orders are collected at the store with the pickup code shown on the order
- Before dispatch you can switch the order between Delivery β Pickup (paid delivery fees are refunded automatically)
7.3 Delivery fee
Charged per batch based on actual weight and destination; the payment entry is on the Delivery progress card β after payment the warehouse dispatches that batch.
Aftersale
8.1 How to apply
- Β« My β Orders Β» open the order detail
- Tap Aftersale on the item row
- Choose a reason, add description, review the fee notice and submit
- After review approval the refund returns to the original payment channel: wallet-balance payments return to wallet balance (see wallet history); CmPay orders are refunded back to the CmPay wallet
8.2 Rules (the submit page shows live values)
- Window: apply within a period after delivery; beyond the free window a service fee applies (shown before submitting)
- Whole-package/batch rule: some items are refunded as a whole package or batch β the page lists all affected rows, review carefully
- One request per item; items already in aftersale cannot start another
- Progress is visible on the aftersale detail at any time
- Refunded/cancelled orders show refund amount, refund service fee and amount received in the "Amount" area of the order detail β the received amount matches the actual credit
Bargain to Win Free
9.1 Overall flow
Pick a campaign product and start a bargain (first cut saves a large amount) β invite friends to help cut (each cut removes a random amount) β price approaches free β gather enough new users to unlock the final cut β π Won β order within the validity period at $0 with store pickup
9.2 Chance Center (how to earn cuts)
| Task | Description |
|---|---|
| β‘ Timed claim | A resident entry with a countdown; claim when ready β limited times per day, best for steady accumulation |
| π Daily sign-in | Claim daily; streak rewards grow, reset when broken |
| π Try your luck | Once-daily lottery-style claim, random result |
| π§ Quiz | Answer correctly to earn; one answer per question, daily question limit |
| π― Daily combo | Complete sign-in + luck + quiz on the same day for a bonus |
| β° Golden hour | Limited packs open during specific hours (see countdown) |
| ποΈ Order to earn | Recent paid orders can each be exchanged for chances β rewards real purchases |
| π€ Help a friend | Cutting for a friend earns you chances too (once per friend per bargain) |
| πͺ Coin exchange | Cuts randomly drop coins; exchange coins for chances at the listed rate |
9.3 Inviting friends to cut
- On the progress page tap Invite friends to help cut
- Copy the link or share to WhatsApp
- Friends open the link: with the APP installed they land right on your bargain; without, they are guided to download and then land on it
- After login they tap Help cut and a random amount is removed
- Each friend can help each bargain once; helping earns them chances too
- New-user cuts are worth more: only first-time participants count as new-user cuts and remove larger amounts
9.4 New-user threshold & the final cut
Core ruleWhen the price nears free it enters a locked state β you need enough new-user cuts to unlock the final cut (live progress x/n on the page). Existing-user cuts speed the price up but do not count toward the threshold.
9.5 Milestone cash rewards
Each time helper count reaches a tier, a popup fires: cash goes straight into your wallet balance. Higher tiers pay more β the more you invite the more you earn.
9.6 Progress carry-over (never wasted)
Bargains have a time limit; unfinished ones expire β but your new-user progress is not wiped: next time you start the same product, previous progress carries over proportionally, making success easier.
9.7 After winning
- The bargain moves to Pending order β order within the validity period ($0 purchase)
- Campaign products are store pickup: you receive a pickup code after ordering
- Miss the deadline and it is forfeited
9.8 Boundaries
- Only one active bargain at a time (page will prompt)
- Cheating (multi-account/same-device/scripts) voids eligibility; voided bargains do not carry progress over
- Out of chances: do the timed claim (free, repeatable) plus daily tasks; exchange coins when you have enough
Invite Friends & Promoters
- On the campaign page tap Invite β copy the link or share to WhatsApp
- Friends open it: with the APP installed it opens the campaign page directly; without, it goes to the download guide
- After your friend registers, the referral relation is established automatically
Standards of a valid invite The friend must be a real newly-registered user who completes phone verification and joins activities. Repeated registrations on the same device, duplicate registrations with the same phone number, or fake accounts do not count and may affect both accounts.
- After registering, your friend needs to complete phone verification (one tap on the Profile page); only then does the invite count toward your rewards
Promoters (advanced referral earnings)
- Normal invites earn campaign rewards; becoming a promoter unlocks more: commission on downline orders, transfer commission, referral rewards, monthly volume bonus, etc. (see the benefit cards in the Promotion Center, live values)
- Apply in the APP Β« Promotion Center Β» β submit (account balance must reach the platform threshold; the page shows the gap live) β activated after platform review
- A revoked promoter may apply again; pending applications await review, rejected ones show the reason
- The Β« Promotion methods Β» page offers AI-generated promo texts (with your link) β copy once and share to WhatsApp; friends who register, join activities or shop via your link attribute earnings to you automatically
Lucky Wheel
10.1 Start a game
- New users get free spins + a starting cash red packet
- Each spin consumes one chance; wherever the wheel stops is what you win
10.2 Rewards & balance
- Cash wins accumulate into the campaign balance (visible on the wheel page); points can be exchanged for more spins
- The campaign balance is separate from the shopping wallet and is transferred when you withdraw
10.3 More spins
- Invite friends: each participant earns spins
- Quiz: correct answers earn spins (daily question pool)
- Points exchange: convert accumulated points
- Speed bonus: limited-time extra spins
10.4 Withdrawal (the goal)
ConditionsTwo requirements at once (the Withdrawal progress bar shows the gap live): β campaign balance reaches the minimum amount; β‘ valid invited users reach the target count.
10.5 Withdrawal methods
| Method | Description |
|---|---|
| To wallet balance | Automatic; wallet balance can be used for shopping |
| On-site cash | Verified and collected in cash at the designated store |
10.6 Progress carry-over
When a game expires unmet, invited progress carries over proportionally into the next game β the closer you were, the easier the next one.
- On the campaign page tap Invite β copy the link or share to WhatsApp
- Friends open it: with the APP installed it opens the campaign page directly; without, it goes to the download guide
- After your friend registers, the referral relation is established automatically
What counts as valid
Friends must be genuinely new registered users who participate. Repeated registrations on one device or fake accounts do not count and may affect both accounts.
10.7 Invites & accounts
- Zero-tap help: a friend opening your invite link on the wheel page automatically completes the help and sees a confirmation popup β no button needed
- Accounts are independent: each account has its own wheel game β switching accounts shows that account's own game
- If the friend registers after helping, the invite relation and rewards transfer to the registered account automatically
Lucky Red Packet π§§
11.1 Entry & claiming
- Entries: Β« Red Packet Β» quick card, daily home popup, Β« Mine Β» page, wallet page, campaign hub (configured by platform)
- Funded by the platform, open to all logged-in users: tap Β« Open Β» to tear the packet β a random amount goes straight into your wallet balance, spendable immediately
- One claim per packet per user; a packet ends automatically when fully claimed or expired
- The daily home popup may open a red packet directly β claim right inside the popup
- On the web (H5), if the platform enables Β« APP only Β», the page prompts to download the APP; entering via a friend's shared link is not blocked
11.2 Invite friends Β· double rewards
- Share the link to WhatsApp via Β« Invite friends Β» on the packet page: when a friend claims through your link you instantly earn a cash reward (random amount, larger for new users)
- Each successful invite adds +1 to your daily claim limit β accumulation rules are shown live on the page (arrival is toasted live)
- Reward and limit changes show on the packet page and in wallet history
11.3 Luck ranking
- Every packet has a Β« Luck ranking Β»: who claimed how much at a glance, with a special badge for the best luck (top 50 only)
- Tap a record in Β« My packets Β» to see that packet's ranking
Standards of a valid inviteThe friend must claim via your shared link, be a real registered user with completed phone verification; same-device self-invites and fake accounts earn no reward, and serious abuse may affect the account.
Transfer & Withdrawal
Feature switchMember transfer and withdrawal are available once enabled by the platform; entries are hidden otherwise.
12.1 Member transfer
- Wallet page Β« Transfer Β» β enter the recipient and amount β arrives in real time after confirmation
- When a transfer fee is enabled it is deducted from the received amount (the page previews Β« fee / actually received Β» live; server-side calculation is authoritative)
- Transfers require the pay password and are subject to per-transaction and daily limits (shown live)
- All transfer records are listed on the dedicated Β« Wallet β Transfer records Β» page
12.2 Member withdrawal
- Wallet page Β« Withdrawal Β» β enter amount and submit β manual platform review, released after approval
- When a withdrawal fee is enabled it is charged proportionally (rate 0 = free); the page shows the actual paid amount before submitting
- A minimum withdrawal amount applies; the requested amount is deducted and locked at submission β follow progress in notifications and wallet history
CmPay Wallet Payment
AvailabilityCmPay is an independent wallet payment channel integrated by the platform; entries appear automatically once enabled.
- Account binding: CmPay and Cnmai interconnect with the same phone number; first payment at the cashier binds and logs you in automatically β no re-registration
- Checkout: choose Β« CmPay wallet payment Β» at order confirmation β redirected to the CmPay cashier β return with the order paid
- Free-amount payment: after setting a free-payment limit inside CmPay, orders within the limit are charged directly without redirection (above the limit it falls back to the cashier with PIN)
- Escrow (guaranteed trade): CmPay orders are escrowed β funds are released to the merchant only after you confirm receipt, for safer shopping
- Refunds to source: refunds of CmPay orders go back to your CmPay wallet
- The Β« CmPay wallet Β» card on Β« Mine Β» opens CmPay anytime to manage your wallet
APP Upgrade
- When a new version is released, the APP shows an upgrade prompt β download and install directly (no store needed)
- Google Play users also receive store updates
- If download fails: check network and retry; urgent fixes may be marked as forced updates
Contact Support
- Entry: support entry on Β« Mine Β» / the Β« Contact support Β» button on notice pages β opens WhatsApp chat with official support automatically
- For: phone verification, number-change limit, payment & crediting issues, order & aftersale follow-up, account appeals, etc.
- Include the order number / account phone + screenshots in your message for faster handling
- For money matters (top-up not credited / refunds / withdrawal), check wallet history and top-up records first, then contact support to speed up diagnosis
FAQ
| Question | Answer |
|---|---|
| Can't find a product? | Try another keyword (Chinese or English); or use π· image search on a similar item; some categories are restricted by platform policy and may not be listed |
| Image search returned nothing? | Photo unclear or subject not prominent; retake with a clear product shot |
| Order seems stuck? | Check status: pending-shipping-fee orders need method selection + payment; sea transit takes long by design β follow the logistics timeline |
| Why can't some products go by air? | Battery/sensitive natures or supply-chain limits are sea-only; the selector filters them out |
| How does mixed shipping arrive? | Air items deliver first, sea items later β pay each batch's delivery fee as it arrives |
| How is delivery fee calculated? | By actual weight per batch; the amount shows before payment |
| Can I switch to pickup? | Yes, before dispatch β paid delivery fees are refunded to the wallet automatically |
| Aftersale service fee? | Beyond the free window a fee applies (shown before you submit); apply soon after delivery |
| Where do refunds go? | Back to the original payment channel: wallet-balance payments return to wallet balance; CmPay orders are refunded to the CmPay wallet |
| Bargain stuck near $0? | It is in the new-user unlock stage β share the link with friends who haven't registered to unlock the final cut |
| Bargain expired β is it wasted? | No. New-user progress carries over proportionally when you restart the same product |
| Wheel withdrawal just short? | The progress bar shows both gaps (balance and invites); invite progress also carries over |
| How do I spend wallet rewards? | Wallet balance pays directly at checkout |
| Changing phones β is my data kept? | Accounts are tied to the registered number; log in again and orders/wallet/activity restore automatically |
| Account disabled warning? | Suspected violation (multi-account/device cheating) restricts activity eligibility; contact support to appeal |
| My friend registered but my invite was not counted? | The friend must complete phone verification on the Profile page first; duplicate registrations from the same device or phone number do not count |
| Packet fully claimed / missed it? | One claim per packet; it ends automatically when fully claimed or expired β invite friends for more daily claims and watch for the next campaign |
| Do I get rewards for inviting friends to red packets? | Yes β when a friend claims via your link you earn a cash reward (larger for new users) and your daily claim limit grows; check wallet history |
| Transfer not received? | Transfers arrive in real time; check Β« Wallet β Transfer records Β» first, then contact support if still abnormal |
| How long does withdrawal take? | Manual review by the platform, released after approval; follow progress in notifications and wallet history |
| Forgot the pay password? | Contact support to reset; the first payment afterwards guides setup again |
| How are top-up fees calculated? | The page shows the credited amount live per method; each record's detail is in top-up history |
| CmPay payment failed? | Check CmPay wallet balance and network; failures fall back to the cashier automatically, or pay with wallet balance |
| How do I change my phone number? | Change it in account info on Β« Mine Β»; verify again afterwards; changes are limited (the page shows the remaining count) β beyond the limit contact support |
| Where are order updates notified? | Open the message center via the bell icon at the top-right of Home β order, logistics and payment updates are pushed there |